Do You Want To See More Of Your Medical Records?

Online Access currently allows you to make appointments, order repeat medication, update your contact details and see core elements to your medical records.

You can now apply for detailed access to your medical records. 

If you have already registered for online access for making appointments,  ordering repeat medication or to view core elements of your medical records, you will need to re-apply for detailed access to access your detailed medical records. Application forms are available by clicking the link below, or these are also available at reception.

Online Access Application Form

You must make the request in person and you will be asked to provide proof of identity when handing in your completed application form.  Please provide photo identification or two forms of identity which confirms your name and address details. (Your GP will need to authorise access to your medical records , for this reason immediate access cannot be given and it may take up to 21 working days to process this request).

Please note that medical record access is unavailable to anyone under the age of 16.

Are you turning 16, Has your parent or guardian booked appointments for you in the past?

If you are turning 16, due to confidentiality your online access will be de-activated and you will need to re-apply in person for online access services, which will allow you to continue booking appointments and ordering your repeat medication online.

Please click on the link above to print and complete your application form.

Covid 19 Vaccinations

Please be advised that eligible patients can book appointments by logging onto the National Booking System Book, cancel or change a COVID-19 vaccination appointment – NHS (www.nhs.uk)

You can also see where walk-in vaccinations will be available by going onto the grab-a-jab website Find a walk-in COVID-19 vaccination site – NHS (www.nhs.uk)

 

NHSE will also be sending letters to all eligible people to remind them to book a vaccination appointment.

Information about the COVID19 vaccination programme can be found here:

https://www.nhs.uk/conditions/covid-19/covid-19-vaccination/getting-a-covid-19-vaccine/

Please do not contact the practice about these vaccinations.

Understanding Your Blood Test Results

Understanding Your Test Results

Your GP record is primarily written to help medical staff look after you. This means that sometimes you may not understand everything you see as it is a vehicle for medical professionals to communicate their clinical thoughts to each other contemporaneously. We have shared this information to help patients understand their test results but, if you have any further questions, please speak to a member of our team. 

It is important to learn what’s ‘normal for you’, this is particularly important if you have a long-term illness, as your results may be different to other people’s. 

Significant things to consider about your results:

  • A test result outside the range may not indicate a problem, these are just reference ranges.
  • Equally, if all results are within the reference range, this does not completely guarantee there isn’t a concern.
  • Not all results are returned to us at the same time, we may be waiting for further results before contacting you. 
  • Comments may have been added automatically by a laboratory computer or by a laboratory scientist or doctor. Generally, comments are written for the doctor requesting the test rather than the patient and so they may not be very meaningful to you.
  • It is important to follow the advice of your doctor or other healthcare professional. Always look out for our comments attached to results. Often these have critical information about the test and how to interpret the result. We have included below an explanation of some of the comments you may commonly see on your results.

FAQs

Where are the reference ranges (normal ranges) for tests?

The reference ranges for your tests can be found on your laboratory report. They are typically found to the right of your results. These are standardised reference ranges but they will not apply to everyone. They do not take into account things like your gender, age, ethnicity or health conditions. The reference ranges mean a computer may flag a result as out of range or abnormal but for you this might be a normal result. Whilst the ranges are helpful, it is important to follow the advice of the doctor who interprets the result.

What does it mean if my result is outside the reference range?

Your test results are interpreted by your health care provider within the context of other tests that you have completed. These results are also measured against other factors like your medical history. The medical significance of a single result that is slightly high or slightly low may be difficult to determine. This is why a doctor may repeat a test and why they may look at results from your previous tests. However, a result outside the reference range may indicate a problem and warrant further investigation. Your doctor will evaluate your test results in the context of other relevant factors and determine whether a result that falls outside of the reference range presents a significant issue.

If my results are normal, does that mean I have nothing to worry about?

If your results are within normal limits it’s certainly a good sign. But one set of tests offers a snapshot of certain aspects of your health rather than a guarantee. There is a lot of overlap among results from healthy people and those with diseases so there is still a chance that there could be an undetected problem. If you’re trying to follow a healthy lifestyle, take test results that are within range as a good sign, and keep it up. However, normal results do not mean that unhealthy habits will not have consequences in the future. Your health care provider may want to monitor you with a series of tests to make sure you’re still on track and to document any trends. A rise or drop in results, even if they are still within normal limits, could provide meaningful information.

If my result is abnormal, does that mean I have a problem with my health?

Not necessarily. A test result outside the reference range may signal to your doctor to further investigate your condition but it may or may not indicate a specific problem. You can have a value outside the range and have nothing wrong with you. It is possible that your result is within that 5% of healthy people who fall outside the statistical reference range. In addition, there are many things that could throw off a test without indicating a major problem, such as not preparing for the test properly. Your doctor may want to rerun the test. Some abnormal results may resolve on their own, especially if they are on the border of the reference range. Your doctor may also want to seek explanations for an abnormal result. Key points your doctor will consider include how far outside of the reference range the results are and whether repeated tests also produce abnormal results.

I have had a blood test or dropped a sample at the practice, but what happens now?

Blood tests and other samples have to be sent away to a hospital laboratory for analysis. An NHS courier collects samples from us each day in the early afternoon. 

  • When you discuss having tests with your doctor or nurse it’s important to understand, at the time, what the plan is to follow these up. A lot of tests are routine and for monitoring but, if your health care provider is investigating something new for example, you may discuss booking an appointment to follow these results upon an appropriate timescale. 
  • If, when the result returns to the practice, your result needs urgent action we will contact you by phone to discuss what action needs to be taken.
  • If your result needs action, but not urgently, we will contact you within an appropriate timescale to explain what action needs to be taken.
  • If your result is normal, or if the doctor has some information for you following your test we may send this by text message.
  • If you need to discuss your result with a doctor or nurse, please ask the receptionist to take a message for the doctor or nurse. They will either telephone you or you will be asked to make an appointment to see them.

 Why does the result take so long?

The person who asked you to have your test or the person who took your test will tell you approximately how long it will be for your test to be analysed. Most tests are analysed within 1 week, however, there are certain tests which require several weeks to be analysed. If you have a urine test, it may take several days to grow the bacteria and see which antibiotic will work.

What Do The Doctor’s Comments Mean?

When your doctor reviews and files your result in the electronic record they will leave a comment, primarily from a set of selectable options, but may free text a comment if this is required. A breakdown of common comments are:

Tell patient result/normal – no action
This means that the doctor has looked at the result and deemed it to be within a normal  range for you and no further investigation or treatment is needed.

Discuss with requesting GP

The doctor would like to speak to you routinely, unless otherwise specified, to explain the result(s). The doctor may ask for this to be in person or by telephone. They may also recommend you see the nurse.

Tell patient stable – no action
The doctor has looked at the result and deemed them stable and the result is not concerning. This will be in the context of you as an individual and when compared to previous results. We will continue to monitor and the doctor will tell you if you need a repeat test in the future.

Tell patient acceptable – no action
This means that the doctor has looked at the result and deemed it to be just outside of the normal range and the result is not concerning and is OK for you.

Tell patient abnormal but expected – no action

The doctor has looked at the result and it may be outside of the normal range but, for example, is acceptable in the context of the clinical situation or when seen as part of the bigger picture. 

Appointment with treatment room
Small fluctuations in test results are common and slightly abnormal results usually return to normal without the need for treatment. The GP would like to check your result has returned to normal or remained stable. We will tell you how long you should wait before rechecking your blood test. The timescale is often important and, if at all possible, adhered to as closely as practicable. 

Discussed with patient or Patient informed
The doctor has already discussed this result with you. 

Seen and dealt with
The doctor has already seen you and has dealt with any issues that arose. 

Has appointment to discuss
You already have an appointment booked with the doctor, during which they will discuss the results with you. There is no need to contact us before then as the result is not urgent.

On correct treatment
The doctor started you on a medicine and the results of your test show this is the correct treatment. There is no reason to change current treatment according to test results. 

Inadequate specimen
Unfortunately, very occasionally, samples are lost or damaged. Sometimes there is a delay in samples reaching the laboratory which can affect the quality of the specimen making it unusable. On other occasions an incorrect bottle or label may have been used. Occasionally an incorrect test is requested in which case a repeat may not be needed. The doctor will usually ask you to repeat the test. 

Referred to practice pharmacist
Our practice pharmacist will contact you to discuss the result. This is usually because your result has indicated we should make changes to your medications or start a new medicine. 

Disclaimer – information and web links within this document are correct at time of writing. Although the content of this document will be reviewed regularly no responsibility will be taken by the author for future inaccuracy. If in any doubt, discuss health concerns with a health professional.

Devon COVID-19 Vaccination Support Team

The Vaccine Support Team is here to support patients across Devon with obtaining their COVID-19 vaccinations.

Email: d-icb.devonvaccinationsupport@nhs.net

Telephone: 01752 398836

Vaccination appointments can be booked online, alternatively patients can attend a walk-in vaccination site. For more information, please visit the NHS.UK website; https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

Patients can also call 119 if they have questions or need help with booking COVID-19 vaccinations, testing, NHS COVID Pass, and more.

Covid-19 Booster Vaccinations

Walk-ins are currently NOT available for COVID-19 boosters. These must be booked.

The National Booking Service is now allowing eligible people to book their COVID-19 booster vaccine appointments in vaccine sites that are on the NBS.

Text messages and letters will start to be sent out to eligible people from the 20th September 2021 and throughout the week in a phased way.

As this will be phased, people will only be able to book once they are invited. For people that aren’t invited to book on NBS straight away, or where they haven’t been contacted and booked through another service, they will be contacted and able to book in the near future.

Please do not call the surgery to book your vaccination, this booster programme will be run nationally and not by the surgery, we will not be able to book you an appointment or let you know when to expect notification.

Covid vaccination update for cohorts 10-12 (under 50 year olds)

The vaccination site will continue at North Devon Leisure Centre in Barnstaple, but the running of the site will be taken on by Northern Devon Healthcare Trust and bookings can be made through the National Booking Service – not the GP practice.

Subject to approval by NHS England and NHS Improvement, it is expected that the Leisure Centre will be available to book for 1st dose appointments on the National Booking Service for people in the eligible groups from early May.

For a period, the site will be shared with GP teams as they finish second doses to people in groups 1-9.

Andrea Bell, deputy chief nurse at Northern Devon Healthcare NHS Trust, said: “Our team has delivered over 16,000 vaccinations at our clinics for health and social care workers at North Devon District Hospital. Now that those clinics have come to an end, we’re delighted that we can move on to support vaccinating local people in cohorts 10-12, once eligible, at the Leisure Centre in Barnstaple. 

“Our vaccinators, admin team and volunteers are all looking forward to supporting the next stage of the vaccination programme so that our community in Northern Devon gets the best available protection from coronavirus.

“Once you are eligible for vaccination, please make your booking through the National Booking Service from early May. We look forward to seeing you.” 

A spokesperson for the 14 GP practices who have been running the vaccination centre at Barnstaple Leisure Centre said: “We have successfully vaccinated over 50,000 people and we are now focusing on the second doses for this group. We have been pleased to be involved with the national programme, vaccinating the highest risk patients, however we are now handing over the running of the vaccination programme for cohorts 10-12 (those aged 18-49 years old) and we are working with the hospital for a smooth transition.”

The National Booking Service currently offers appointments at Arnold’s Pharmacy in Westward Ho! and will soon show the Barnstaple Leisure Centre as well – if at first appts do not show for NorthDevon please keep trying as the system is updated regularly.

National Vaccination Hubs.

Some people in cohort 7 (aged 60-64) will start to receive invites from the national booking service over the next few days. These patients are being directed to the national booking website and will be able to book appointments for the national sites.

If you have received a letter from the national NHS booking system, please book an appointment through their website or by calling 119.  New appointments are regularly added to the system, so please keep checking back with the site if you need to. 

Please DO NOT contact us to book your appointment, we are currently vaccinating people aged 65 and over, or those aged 16-64 with underlying health conditions.  We aren’t yet vaccinating people under 65 without underlying health issues.

When we move to vaccinating this group, along with the other North Devon GP practices, we will contact you.

Practice Information

Surgery Times

The surgery is open from:Monday to Friday 8.00am – 6pm with surgeries running between 8.30am to 12pm and 1.30pm – 5.30pm (we also have a limited number of evening and early morning appointments on offer on Monday, Tuesday, Wednesday and Thursday) Between 8am – 8.30am emergency calls are the responsibility of the Medical Centre. Please telephone the surgery number, select option one and your call will be taken by the medical administrator on duty and passed to the on call doctor.

Surgery Telephone Number
The surgery telephone number is 01271 818030 (please be aware that all calls are now recorded)

Surgery Email  – d-ccg.caen@nhs.net

Situation

We can be found at the southern end of the main public car park in Braunton. There is a large Pay & Display car park outside the surgery.

Practice Area

We welcome patients who live within this area:-

Disabled Access

There are designated parking spaces for the disabled outside the medical centre and all the consulting rooms are on the ground floor. Specially designed toilet facilities are also available. The surgery has a portable loop induction service for those with compatible hearing aids. Please request it’s use if you need to.If you require any further specific help, please ask at reception.

New Patients & Registering With the Practice

We welcome any new patients who live within our practice area. If you wish to register with the practice then please come and visit the surgery in person, where our admin staff will take your details; alternatively download the registration packs from our website. Once complete please hand into the practice. If you have a preference with regards to registering with a particular doctor, please make this known to the medical administrator when registering. All new patients are invited to attend a health check consultation, either with a nurse, HCA or a doctor.

Caen Medical Centre does not discriminate against any person on the basis of race, colour, national origin, disability, age or medical condition when registering new patients.

Named Accountable GP For All Patients

Every patient registered at the Practice has a named GP who is responsible for the patient’s overall care. At the time of registration you will be asked to choose which GP Partner at the Practice you would prefer to be registered with and we will make every effort to accommodate your preference.

If you are already registered at the Practice you will have been registered with a GP at that time. Should you wish to be reminded of your named GP please do not hesitate to contact us or if you wish to change to another GP please let us know and we will make every effort to accommodate your preference.

If you are over the age of 75 and would like to have a health check-up please contact the Practice for an appointment.

Appointments

All appointments offered are 10 minutes long.

There are 3 ways to book an appointment, which we hope you will find are well balanced between being able to see a Doctor at short notice (when you may have an acute illness), and being able to book ahead for planned care of more chronic conditions.

PRE-BOOKABLE APPOINTMENTS – About 1/3 of all appointments can be booked up to 6 weeks in advance. Please discuss availability of these slots with reception. Please be aware that these appointments are popular and get booked quickly for some of the doctors.

DAY BEFORE – Again, about 1/3 of the appointments are released for booking after 11am the day before.

SAME DAY – The remainder of the appointments are released for booking on the day. We have noticed quite a lot of dissatisfaction when patients think that if they queue outside our door early in the morning, then they should be able to get one of the first appointments of the day. However, as can be seen, only about 1/3 of the appointments may remain, so it may not be possible to offer an appointment until later, if the early slots have already been filled.

ON-LINE APPOINTMENT AVAILABILITY – A selection of GP appointments are made available for booking on line for up to 28 days ahead.  You can book a maximum of 2 appointments in a 28 day period on line and this includes any other type of appointment you may already have booked with say a nurse or for a blood clinic.  Only GP appointments are currently available on line.  Please call at reception for information on how to register for this service.  All members of your family including children who wish to have access to this service must be individually registered.

IMPORTANT

  • If you think you have an URGENT medical problem, please make this known to the receptionist.
  • If you wish to have a trained chaperone present at your consultation please let us know at the time of booking your appointment or inform the doctor or nurse.  All chaperones used in the practice are clinical staff who have received training to be a chaperone.
  • Most appointments with our Practice Nurses and Health Care Assistants can be booked up to 6 weeks in advance.

Appointment Availability

We aim to offer appointments with a Health Care Professional within 24 hours and appointments with a GP within 48 hours. Appointments with any member of the clinical team (GP, Practice Nurse, or Health Care Assistant) can be made either in person at reception, or by telephone, between 8.30am and 6pm.

Telephone Advice

If you need to speak to a doctor or a nurse about any matter, but feel it does not necessarily require an appointment, then our receptionist can leave a message for the doctor or nurse, who will try to phone back, usually after morning or afternoon surgery. Urgent matters should be identified to a receptionist, who can advise the duty doctor accordingly. In these circumstances a doctor will phone you back as soon as possible

Home Visits

Each day we offer home visits for acute illness, when patients cannot get to the surgery. Please contact the surgery before 11am and give the receptionist some indication of the problem so the visiting doctor will know how urgent the visit is. You may initially receive a phone call from the doctor to assess your needs. If phoning after 11am, the Doctor On Call will assess the situation.

Out of Hours Emergencies

Between 6pm and 8am weekdays and all weekend, there is a doctor on call for emergencies. These duties are shared by all the doctors in North Devon, a service called Devon Doctors.

If you require urgent advice or treatment when the surgery is closed, please call 111. (Calls to the out of hours service may be recorded).  Your call will be answered by an advisor who will ask you some questions to assess your symptoms.

111 will give you the healthcare advice you need or direct you to the appropriate local service – for example Devon Doctors for a GP, minor injuries unit, emergency department, community nurse or pharmacy.

Services

Repeat Prescriptions

If you are taking medication regularly, your doctor may issue a repeat prescription slip. When you are running short of your medicines, please bring the repeat slip to the surgery to hand in at reception or post it to us. For safety reasons we do not take requests for medication over the telephone. Before handing in, please tick the boxes that indicate which medicine you require.

We will prepare a new prescription for you within 3 working days, which can be collected from the medical centre. However if you wish your prescription to be collected by one of the local pharmacies, please indicate this on your repeat slip. In these circumstances, you can collect your prescription from the pharmacy you have chosen, but please allow up to 5 working days for the pharmacy to make up your prescription.

Additionally, if you prefer, you can  email your request to d-ccg.caen@nhs.net. Or register to use our on-line request service (please ask the receptionist for details).

You can order your repeat medication online and select a pharmacy of your choice for us to send your prescription to electronically.  This can be any pharmacy – Just let us know the address & postcode and we can organise this for you.

Blood Tests requested by GP or Nurse.

Please telephone to book an appointment at the surgery.

Royal Devon University Hospital Trust Secondary Care Phlebotomy Requests.

We are often asked by secondary care to undertake blood tests on behalf of secondary care at the medical centre.

This is something we are happy to do as it is often easier for the patient and reduces unnecessary travel.

However, we will only undertake these bloods tests under certain conditions.

These are laid out in more detail in the Community Phlebotomy Local Enhanced Service (agreed between local acute Trusts).

In brief, there are 2 essential requirements as laid out in this document

  1. The patient must take responsibility for making the appointment– we cannot and will not do this on your or their behalf and
  2. The patient must attend with the appropriate ‘form’ or printed labels provided by secondary care. This ensures the correct tests are done and avoids the results coming back to us in Primary Care. If we generate the ‘request’ the result has to come back to us for initial action and forwarding as appropriate. This creates unacceptable workload and clinical risk and therefore we need the results to go back to the original secondary care requester of the blood tests.

The process for secondary care requesting blood tests to be undertaken in Primary Care is simple and laid out here. In essence – a request needs to be made on Epic and identified as ‘Community Collect’. The RDUH Community Phlebotomy Service will then send the necessary requisition and cover note to the patient. They can be contacted on 01395 519922 or email rde-tr.communityphlebotomyservice@nhs.net if further clarification is required.

Test Results

If you have recently had some tests, then you can phone reception for your results. Please phone after 11am, when reception will have more time to deal with your enquiry. Please allow enough time for the results to come back.

Results will only be given to the specific person to whom the test applies, or to a parent if the patient is a child. The receptionists are not trained to interpret results, but can pass on any comments made by the doctor.

Sometimes test results are returned to us in more than one batch. In these circumstances it is possible that the results received first are normal, but results received later are abnormal. Therefore it is important that if the Doctor has asked you to return to review the results that you remember to make an appointment.

Services Available

Essential Services, and these cover:

  • The management of patients who are ill or believe themselves to be ill, with conditions from which recovery is generally expected, for the duration of that condition, including relevant health promotion advice and referral as appropriate, reflecting patient choice whenever practicable.
  • General management of patients who are terminally ill.
  • The management of chronic disease in the manner determined by the practice, in discussion with the patient. Additional Services, and these cover:
  • Cervical screening
  • Contraceptive services
  • Vaccinations and immunisations
  • Child health surveillance
  • Maternity services (excluding intra partum care)
  • Minor surgery procedures.

Enhanced Services, and these cover:

  • Childhood immunisations
  • Influenza and Pneumonia vaccinations
  • Minor Surgery
  • IUCD Fitting
  • Near Patient testing
  • Anti-coagulation testing

Practice Nurses

Our Practice Nurses are available from 8.30am – 5.30pm Monday to Friday. We run an appointment system for our nurses, so please speak to our receptionist to make an appointment. Alternatively, if you just need advice from the nurses, ask reception to pass a message to the nurse on duty, and they will return your call when they are available.

Services offered by the Practice Nurses:

  • Childhood Immunisations
  • Cervical screening (smear tests)
  • Family Planning
  • Chronic Disease Review Clinics
  • Wound Management
  • Leg Ulcer Care
  • Vaccinations – including Flu, Pneumonia, and routine boosters. We also provide Travel Vaccinations. If you are travelling abroad and think you might need some vaccinations before you go away, please book in with the Practice Nurse for a ‘Holiday Chat Appointment’. Please take a look at our Holiday Vaccinations – Practice Information Leaflet to find information on Vaccinations and their prices. To find out more about travel vaccinations and the recommendations for the country you are visiting go to Fit for Travel at www.fitfortravel.scot.nhs.ukor contact MASTA on 0870 6062782 Private Holiday Vaccinations – Certain vaccinations recommended for foreign travel are not covered by the NHS and will need to be paid for privately by the patient in advance. These include Hepatitis B, Rabies, Japenese Encephalitis and Meningitis ACW&Y. Ask the Receptionist for up to date information on prices.
  • New Patient Checks
  • Health Promotion – including smoking cessation, weight advice, stress/lifestyle, BP checks

Holiday Vaccinations – Practice Information Leaflet

If you are travelling abroad and think you might need some travel vaccinations please book an appointment with the practice nurse to discuss your requirements.

You will need to book your appointment with the practice nurse at least 8-10 weeks before you are due to depart.  Please speak to the receptionist with regards to booking this appointment.

At this appointment the practice nurse will discuss your requirements and check the vaccinations you have already received.  If possible she will administer your vaccinations at this appointment.

Private Holiday Vaccinations – Certain vaccinations recommended for foreign travel are not covered by the NHS and will need to be paid for privately by the patient.  These include:

Vaccination Course Cost Per Injection
Hepatitis A (Havrix)  Course of 2 inj £35 per inj
Hepatitis B (Engerix B)  Course of 3 inj £25 per inj
Hepatitis B – Child  (Engerix B Paediatric)  Course of 3 inj £25 per inj
Japanese Encephalitis (Ixiaro)  Course of 2 inj £100 per inj
Rabies (Rabipur)  Course of 3 inj £60 per inj
Meningitis ACWY(Menveo) 1 injection £46 per inj
Cholera (Dukoral) Course of 2 oral doses FOC

You will be required to pay for most vaccinations when you attend your appointment, however some must be paid for in advance as they will need to be ordered for you.  Payment can be made by cash or cheque payable to Caen Medical Centre.

To find out more about travel vaccinations and the recommendations for the country you are visiting go to Fit for Travel at www.fitfortravel.scot.nhs.uk  or contact MASTA on 0870 6062782